Top BPO Companies in the Philippines: 2018 Insights
The top BPO companies in the Philippines comprise a booming outsourcing industry for the country estimated to be generating over $24 billion annually at the end of 2017. The BPO companies in the Philippines contribute almost 10% to the GDP of the country and are forecasted to create around 1.5 million jobs in the next five years. The top BPO companies in the Philippines are considered one of the fastest growing companies in the world and Philippines is ranked as the second most favorable destination for business process outsourcing across the globe. The list of BPO companies in the Philippines is growing rapidly because of supportive efforts of the Government promoting domestic and international investments which have transcended the economic face of the country. The top 10 BPO companies are projected to grow at a CAGR of over 9% for the next five years.
The top BPO companies in the Philippines are in high demand and they were believed to have employed more than 1.3 million of the local at the end of 2017 and forecasted to increase to 1.7 million local employees at the end of 2018. The BPO companies in the Philippines are forecasted to be generating an annual revenue of almost $40 billion by the end of 2023 and providing employment to more than 2.8 million Filipinos. According to ASSOCHAM, the top BPO companies in the Philippines have captured almost 50% of the Indian BPO industry in the past few years to become one of the best destinations for international companies to set up offshore business centers in the Philippines. The top 10 BPO companies in the Philippines are increasingly employing the local population due to a large pool of energetic and young Filipinos who possess good English spoken skills and excellent problem-solving capabilities. Here follows the list of BPO companies in the Philippines.
Top 10 BPO Companies in the Philippines
1. Accenture Inc
Accenture Inc is regarded as the best BPO company in the Philippines having been established in 1985. Accenture Inc has almost 70,000 employees as of 2017 and owns five verticals in the field of consulting, technology, operations, strategy, and digital. Accenture Inc is one of the top 10 BPO companies in the Philippines and provides unmatched services to over 40 industries across the region. Accenture Inc, one of the top BPO companies in the Philippines is also ranked among the Top 200 global companies for 2008-2017 by Forbes.
Global Annual Revenue: $35 Billion
Ownership: Accenture
Contact Details: Makati Stock Exchange Building, Ayala Avenue, Makati, 1200 Metro Manila, Philippines
2. Convergys Philippines Inc
Convergys Philippines Inc is the best BPO company in the Philippines with a wide presence across the country with multiple offices. Convergys Philippines Inc is a top 10 BPO company in the Philippines and was incorporated in 2003. Convergys Philippines Inc has more than 55,000 professionals working for this top BPO company in the Philippines with more than 27 contact centers across the country. Convergys Philippines Inc is also the second largest BPO company in the Philippines for the year ended 2017.
Global Annual Revenue: $4 Billion
Ownership: Convergys Corporation
Contact Details: Convergys 1 Building, 6796 Ayala Avenue, corner Salcedo Street, Manila, Philippines
3. JP Morgan Chase & Co
JP Morgan Chase & Co – Philippine Global Service Center is considered as one of the best BPO company in the Philippines, operating as a subsidiary of the American multinational bank. JP Morgan Chase & Co operates the top 10 BPO companies in the Philippines since 2005 employing over 5,000 professionals working for its global service center in the Philippines. JP Morgan Chase & Co is headquartered at Manila, Philippines and this top BPO company in the Philippines is expected to open 3 new contact centers in the country within the next few years.
Global Annual Revenue: $99 Billion
Ownership: JPMorgan Chase
Contact Details: Net Plaza Building, 31st Street, Taguig, 1634 Metro Manila, Philippines
4. 24/7 Customer Philippines Inc
24/7 Customer Philippines Inc is another top 10 BPO company in the Philippines and was established in 2000 by Shanmugam Nagarajan and P V Kannan. 24/7 Customer Philippines Inc offers AI solutions to industries such as finance, retail & e-commerce, insurance, travel & hospitality, and telecommunications. 24/7 Customer Philippines Inc has more than 15,000 employees in the Philippines and it has made a prominent mark for itself on the list of BPO companies in the Philippines.
Global Annual Revenue: $400 million
Ownership: [24]7.ai, Inc
Contact Details: G/F MJ Plaza, 106 Valero St., Salcedo Village, Makati City
5. Telephilippines Inc
Telephilippines Inc is one of the top 10 BPO companies in the Philippines and was formed in 1996. Telephilippines Inc is hailed as among the best BPO company in the Philippines and has more than 40,000 employees engaging almost 30,000 workstations. Telephilippines Inc owns around 19 contact sites across the country at Metro Manila, Baguio, Antipolo, Bacolod, Cagayan de Oro, Cebu, and Davao. Telephilippines Inc, a top BPO company in the Philippines has clients in more than 160 countries across the world.
Global Annual Revenue: $4.7 Billion
Ownership: Teleperformance SE
Contact Details: EDSA Central IT Center 2, United St., Greenfield District, Mandaluyong City 1554, Philippines
6. Sutherland Global Services Philippines Inc
Sutherland Global Services Philippines Inc is a leading BPO company in the Philippines providing top-class technology consulting and business process outsourcing services to many clients across the world. Sutherland Global Services Philippines Inc was established in 1986 and has over 16,000 professionals working for this top 10 BPO company in the Philippines. Sutherland Global Services Philippines Inc has been rated as one of the top 3 media communications providers for offering telecom services to more than 20 million consumers.
Global Annual Revenue: $1.1 Billion
Ownership: Sutherland Global Services
Contact Details: 12/F Philplans Corporate Center, Triangle Drive, Bonifacio Global City, Taguig City, Philippines
7. IBM Daksh Business Process Services Philippines Inc
IBM Daksh Business Process Services Philippines Inc is a top BPO company in the Philippines and was founded in 2003. IBM Daksh Business Process Services Philippines Inc offers various business process services to leading international clients. IBM Daksh Business Process Services Philippines is one of the top 10 BPO companies in the Philippines and has over 130 authorized centers in the country with more than 23,000 professionals employed with this best BPO company in the Philippines.
Global Annual Revenue: $17 Billion
Ownership: International Business Machines Corporation
Contact Details: IBM Plaza, 8 Eastwood Avenue, Eastwood City Cyberpark, Quezon City, Philippines
8. TeleTech Customer Care Management Philippines Inc.
TeleTech Customer Care Management Philippines Inc was established in 2002 and has emerged as one of the top 10 BPO companies in the Philippines. TeleTech Customer Care Management Philippines Inc offers management consulting services to many industries across the globe and provides employment to over 18,000 people from the local population. TeleTech Customer Care Management Philippines Inc is among the top BPO companies in the Philippines and offers AI and CRM solutions to many industries from the sectors of automotive, banking, retail, hospitality, and telecommunications.
Global Annual Revenue: $1.3 Billion
Ownership: TTEC
Contact Details: 5th Floor, Ecoplaza Building, 2305 Chino Roces Avenue Extension, Makati City 1231, Philippines
9. Deutsche Knowledge Services Pte. Ltd.
Deutsche Knowledge Services Pte. Ltd is another of the top 10 BPO companies in the Philippines with over 2,500 employees in the country. Deutsche Knowledge Services Pte. Ltd was established in the country in 1977 at Manila and is a global delivery center for the financial services provided by the parent banking company. Deutsche Knowledge Services Pte. Ltd also offers trading and cash management service across the country and is rated among the top 10 companies on the list of BPO companies in the Philippines.
Global Annual Revenue: $35 Billion
Ownership: Deutsche Bank AG
Contact Details: Deutsche Bank AG, Manila Branch, Tower One, Ayala Triangle, Makati City, Philippines
10. Sitel Philippines Corporation
Sitel Philippines Corporation is tenth on the list of BPO companies in the Philippines and has an established presence across the country with around 12 outsourcing centers. Sitel Philippines Corporation, one of the best BPO company in the Philippines was founded in 2000 and has more than 18,000 employees offering outsourcing services to various software, technology, finance, and distribution industries. Sitel Philippines Corporation, one of the top 10 BPO companies in the Philippines has excellent offshore solutions for customer management.
Global Annual Revenue: $1.7 Billion
Ownership: Acticall Sitel Group
Contact Details: 22nd Floor Wynsum Corporate Plaza, Emerald Avenue, Ortigas Center, Pasig City, Philippines
Top BPO Companies in the Philippines – Five Year Forecast
The top 10 BPO companies in the Philippines have been growing rapidly at a double digit CAGR for the past five years making the country as the top destination for global MNCs to set up their outsourcing facilities. The growth of the top BPO companies in the Philippines is also fueled by the expansion of the education sector in the country coupled with rising number of eligible staff who are getting hired by the BPO companies in the Philippines. The BPO industry in the Philippines is poised to grow at almost 10% over the next five years to reach a market size of over $40 by the end of 2023. Also, the best BPO company in the Philippines, Accenture Inc is looking to expand their outsourcing operations in the country due to the availability of resources and inexpensive skilled workforce. Furthermore, it is estimated that the BPO industry in the Philippines will account for almost 12-13% of the contribution to the national GDP by the end of the next five years.
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