Engineering company Sandvik has developed an app that provides its field services engineers with access to digital tools and knowledge to troubleshoot and problem solve a wide range of issues. The app includes a central database of collective knowledge and can be used to search issues, open tickets, look at schematics, watch tutorials, and even consult with experts at another location. This allows the company to solve more problems remotely and quickly, minimizing the number of technicians needed to be sent into the field. Sandvik’s app uses a headset with built-in screen to display information, along with a microphone, earpiece, and camera to facilitate communication with other workers.
Sandvik has been running a pilot of the technology but intends a full rollout by the end of 2022. In the future, the app could be offered to customers as well, and utilize a smartphone rather than a headset, allowing the company to further minimize the time and resources needed to service a given piece of machinery.